Overview

At EVAH Diagnostic & Personal Genomics, we strive to provide the best services and customer satisfaction. However, we understand that situations may arise where you may need a refund. Please review our refund policy carefully to understand how refunds work with our services.

1. Eligibility for Refunds

• Refunds are available for services purchased directly through our website.
• Refund requests must be submitted within 14 days of purchase. Refunds requested after this period will be reviewed on a case-by-case basis.
• Refunds are applicable only if the service has not been fully delivered or completed. Refunds may not be granted if the service is already partially or fully rendered as agreed.

2. Non-Refundable Services

• Certain services may be non-refundable once work has commenced or when custom solutions have been delivered. These include consulting, customized data analytics, and any services that involve third-party integrations.
• Digital products and downloaded materials are non-refundable once accessed or downloaded.

Process for Requesting a Refund

• To request a refund, please email us at shantanu@edpg.in with your order details and a description of the reason for your request.
• Once we receive your request, our team will review it and respond within 5–7 business days to inform you of the approval or rejection of your refund.

4. Refund Approval and Processing

• If approved, refunds will be processed within 10 business days. The amount will be credited back to the original payment method used during the purchase.
• Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

5. Contact Us

• For any questions regarding this refund policy, please reach out to us at shantanu@edpg.in

We appreciate your understanding and thank you for choosing EVAH Diagnostic & Personal Genomics. Our team is dedicated to delivering high-quality services and assisting you with any inquiries related to our refund policy.